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This is Volume One of Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers.A Four-Volume Set by Karl W. PalachukWho needs Standard Operating Procedures (SOPs)? Everyone!Every computer consultant, every managed service provider, every technical consulting company - every successful business - needs SOPs! One of the greatest books an entrepreneur can read is The Emyth Revisited by Michael Gerber. The conclusion of that book is very powerful: Document your processes.When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.Topics in the 4-book set include: Getting StartedFinancesSalesMarketingClient ManagementEmployees and H.R.Company-wide PoliciesTechnical Support Policies and ProceduresPractical Examples (Monthly Maintenance, Backup and Disaster Recovery, and more)

(Pearson Education) Explains network administration and how it works, without focusing on any specific platform or technology. Discusses change management, revision control, server upgrades, maintenance windows, and service conversions as part of system administration. Softcover. DLC: Computer networks--Management.

Get up to speed on CFEngine 3, the open source configuration management software that enables you to automate everything from one-server shops to enterprise computer networks. This hands-on introduction shows you how to use CFEngine 3 to implement and manage and your IT infrastructure in a sustainable, scalable, and efficient manner.Through numerous examples, you’ll learn how to use CFEngine to perform tasks such as user management, software installation, and security. You’ll also learn how to focus on higher-level issues of design, implementation and maintenance, knowing that CFEngine is handling the lower-level details for you automatically.Discover how far you can go with system automation, using CFEngineBecome familiar with the software’s principles, components, and policy structureConfigure CFEngine step-by-step to perform routine tasks on your systemSpecify custom machine configuration without making changes by handGet tricks and patterns that you can use in your own CFEngine policiesMaintain separate CFEngine environments for development, testing, production, or other uses

Get up to speed on CFEngine 3, the open source configuration management software that enables you to automate everything from one-server shops to enterprise computer networks. This hands-on introduction shows you how to use CFEngine 3 to implement and manage and your IT infrastructure in a sustainable, scalable, and efficient manner.Through numerous examples, you’ll learn how to use CFEngine to perform tasks such as user management, software installation, and security. You’ll also learn how to focus on higher-level issues of design, implementation and maintenance, knowing that CFEngine is handling the lower-level details for you automatically.Discover how far you can go with system automation, using CFEngineBecome familiar with the software’s principles, components, and policy structureConfigure CFEngine step-by-step to perform routine tasks on your systemSpecify custom machine configuration without making changes by handGet tricks and patterns that you can use in your own CFEngine policiesMaintain separate CFEngine environments for development, testing, production, or other uses

Enhance your IT administration with the KH1508A 8-Port Cat5 High-Density KVM Switch, a high-quality and efficient control unit designed to streamline your server room and data center management. This durable and reliable KVM switch allows you to access, control, and manage multiple computers from a single PS/2 or USB KVM console, including a keyboard, monitor, and mouse. With the capacity to control up to 8 computers directly, this user-friendly device also offers the option to daisy chain up to 31 additional switches, enabling control of as many as 512 computers from the original KVM console. This feature makes the KH1508A KVM switch an optimal solution for businesses looking to save time, space, and resources.The KH1508A KVM switch is equipped with unique and powerful features, including the advanced Adapter ID, which stores the Adapter Cable's configuration information. This feature simplifies server relocation, eliminating the need to reconfigure adapters when moving servers to different ports. Experience superior video quality with this KVM switch, which supports video resolutions up to 1600 x 1200 at 60Hz for up to 40 meters, and 1280 x 1024 at 75Hz for up to 50 meters. This ensures clear, high-quality visuals even at extended distances.The KH1508A KVM switch also offers multiplatform support, accommodating PC, Mac, Sun, and serial platforms. It also supports multiple user accounts, with capacity for up to 10 user and 1 administrator accounts, ensuring secure and efficient operation. The device also features three port selection methods: Manual (via front panel pushbuttons), Hotkey, and multi-language OSD (On Screen Display), offering flexibility and ease of use. The KH1508A KVM switch utilizes space-saving RJ-45 connectors and Cat5e/6 cabling, reducing cable clutter and ensuring a neat and tidy data center environment. With the new ATEN KVM Cable Adapter KA7000 series, device ID and attributes are stored in the adapter cables, allowing for hot-swap port connections without the need to reconfigure attributes. In conclusion, the KH1508A 8-Port Cat5 High-Density KVM Switch is a robust and efficient solution for managing multiple devices, offering high-quality performance, superior video quality, and user-friendly features.

Tis guide is intended for students learning computer operations and administration on the AS/400 computer system. Offering a unique approach to learning AS/400 operations with extensive hands-on labs, self-tests, and review questions, this book uses real-world situations to enable users to be productive with AS/400 operations. This book also covers the requirements of the two IBM AS/400 certification exams: AS/400 Associate System Operator Certification (test 052) and AS/400 Professional System Operator Certification (test 053). The primary goal of this book is to teach users how to perform day-to-day operations on an AS/400 computer system, including IPL, starting and stopping the system, backup and recovery, and system cleanup. Procedures covered include creating and maintaining user environments, device configuration and management, security implementation, work and data management, and TCP/IP configuration. Console operations discussed include jobs, message handling, and working with spool files and peripheral devices. Functions of Operations Navigator are covered, and Electronic Customer Support (ECS) and PTF upgrades are also introduced.

"In February 1956 the president of IBM, Thomas Watson Jr., hired the industrial designer and architect Eliot F. Noyes, charging him with reinventing IBM’s corporate image, from stationery and curtains to products such as typewriters and computers and to laboratory and administration buildings. What followed—a story told in full for the first time in John Harwood’s The Interface—remade IBM in a way that would also transform the relationships between design, computer science, and corporate culture. IBM’s program assembled a cast of leading figures in American design: Noyes, Charles Eames, Paul Rand, George Nelson, and Edgar Kaufmann Jr. The Interface offers a detailed account of the key role these designers played in shaping both the computer and the multinational corporation. Harwood describes a surprising inverse effect: the influence of computer and corporation on the theory and practice of design. Here we see how, in the period stretching from the “invention” of the computer during World War II to the appearance of the personal computer in the mid-1970s, disciplines once well outside the realm of architectural design—information and management theory, cybernetics, ergonomics, computer science—became integral aspects of design.As the first critical history of the industrial design of the computer, of Eliot Noyes’s career, and of some of the most important work of the Office of Charles and Ray Eames, The Interface supplies a crucial chapter in the story of architecture and design in postwar America—and an invaluable perspective on the computer and corporate cultures of today."

"In February 1956 the president of IBM, Thomas Watson Jr., hired the industrial designer and architect Eliot F. Noyes, charging him with reinventing IBM’s corporate image, from stationery and curtains to products such as typewriters and computers and to laboratory and administration buildings. What followed—a story told in full for the first time in John Harwood’s The Interface—remade IBM in a way that would also transform the relationships between design, computer science, and corporate culture. IBM’s program assembled a cast of leading figures in American design: Noyes, Charles Eames, Paul Rand, George Nelson, and Edgar Kaufmann Jr. The Interface offers a detailed account of the key role these designers played in shaping both the computer and the multinational corporation. Harwood describes a surprising inverse effect: the influence of computer and corporation on the theory and practice of design. Here we see how, in the period stretching from the “invention” of the computer during World War II to the appearance of the personal computer in the mid-1970s, disciplines once well outside the realm of architectural design—information and management theory, cybernetics, ergonomics, computer science—became integral aspects of design.As the first critical history of the industrial design of the computer, of Eliot Noyes’s career, and of some of the most important work of the Office of Charles and Ray Eames, The Interface supplies a crucial chapter in the story of architecture and design in postwar America—and an invaluable perspective on the computer and corporate cultures of today."

"In February 1956 the president of IBM, Thomas Watson Jr., hired the industrial designer and architect Eliot F. Noyes, charging him with reinventing IBM’s corporate image, from stationery and curtains to products such as typewriters and computers and to laboratory and administration buildings. What followed—a story told in full for the first time in John Harwood’s The Interface—remade IBM in a way that would also transform the relationships between design, computer science, and corporate culture. IBM’s program assembled a cast of leading figures in American design: Noyes, Charles Eames, Paul Rand, George Nelson, and Edgar Kaufmann Jr. The Interface offers a detailed account of the key role these designers played in shaping both the computer and the multinational corporation. Harwood describes a surprising inverse effect: the influence of computer and corporation on the theory and practice of design. Here we see how, in the period stretching from the “invention” of the computer during World War II to the appearance of the personal computer in the mid-1970s, disciplines once well outside the realm of architectural design—information and management theory, cybernetics, ergonomics, computer science—became integral aspects of design.As the first critical history of the industrial design of the computer, of Eliot Noyes’s career, and of some of the most important work of the Office of Charles and Ray Eames, The Interface supplies a crucial chapter in the story of architecture and design in postwar America—and an invaluable perspective on the computer and corporate cultures of today."

"In February 1956 the president of IBM, Thomas Watson Jr., hired the industrial designer and architect Eliot F. Noyes, charging him with reinventing IBM’s corporate image, from stationery and curtains to products such as typewriters and computers and to laboratory and administration buildings. What followed—a story told in full for the first time in John Harwood’s The Interface—remade IBM in a way that would also transform the relationships between design, computer science, and corporate culture. IBM’s program assembled a cast of leading figures in American design: Noyes, Charles Eames, Paul Rand, George Nelson, and Edgar Kaufmann Jr. The Interface offers a detailed account of the key role these designers played in shaping both the computer and the multinational corporation. Harwood describes a surprising inverse effect: the influence of computer and corporation on the theory and practice of design. Here we see how, in the period stretching from the “invention” of the computer during World War II to the appearance of the personal computer in the mid-1970s, disciplines once well outside the realm of architectural design—information and management theory, cybernetics, ergonomics, computer science—became integral aspects of design.As the first critical history of the industrial design of the computer, of Eliot Noyes’s career, and of some of the most important work of the Office of Charles and Ray Eames, The Interface supplies a crucial chapter in the story of architecture and design in postwar America—and an invaluable perspective on the computer and corporate cultures of today."

School Finance is a core text for all masters and doctoral level students of educational administration that - in addition to a clear and concise presentation of the subject - offers unique computer simulations in which students can apply school finance formulas to better understand the real-world consequences of decisions and allocations.

For over seven years, computer networking and security instructor and consultant, Dru Lavigne, meticulously documented her learning experiences with FreeBSD administration and open source software usage in a series of over 110 articles. Many readers praised and recommended the author's informative tutorials. The Best of FreeBSD Basics book contains most of these articles - many updated from FreeBSD 4 and 5 to reflect the usage on FreeBSD 6 and 7. The Best of FreeBSD Basics provides practical advice for completing common tasks on FreeBSD and is a great way to get to know FreeBSD - and Unix in general. Darwin, DragonFly, Linux, Mac OS X, NetBSD, and OpenBSD fans will also find a lot of the book invaluable and useful. Covering a huge range of FreeBSD and open source topics, The Best of FreeBSD Basics includes step-by-step directions, things to watch out for, and hints for success. A sampling of the book's topics include installing an X11 server and setting up an desktop environment, comparing common tasks with Linux, playing audio and video files, user administration, system startup, finding and using documentation, managing backups, networking basics, IPsec, setting up several servers, filtering spam, improving security, enabling firewalls, and a lot more.

For over seven years, computer networking and security instructor and consultant, Dru Lavigne, meticulously documented her learning experiences with FreeBSD administration and open source software usage in a series of over 110 articles. Many readers praised and recommended the author's informative tutorials. The Best of FreeBSD Basics book contains most of these articles - many updated from FreeBSD 4 and 5 to reflect the usage on FreeBSD 6 and 7. The Best of FreeBSD Basics provides practical advice for completing common tasks on FreeBSD and is a great way to get to know FreeBSD - and Unix in general. Darwin, DragonFly, Linux, Mac OS X, NetBSD, and OpenBSD fans will also find a lot of the book invaluable and useful. Covering a huge range of FreeBSD and open source topics, The Best of FreeBSD Basics includes step-by-step directions, things to watch out for, and hints for success. A sampling of the book's topics include installing an X11 server and setting up an desktop environment, comparing common tasks with Linux, playing audio and video files, user administration, system startup, finding and using documentation, managing backups, networking basics, IPsec, setting up several servers, filtering spam, improving security, enabling firewalls, and a lot more.